Refund & Cancellation Policy

Last updated: 25 July 2026

We want you to feel confident booking classes on Kautuki. This policy explains how cancellations and refunds work for live tutoring sessions.

1. Free first session

Your first session with any teacher is free, so there is nothing to refund. You can try a teacher risk-free before you pay.

2. Cancellations by you

• More than 12 hours before the scheduled start: full refund to your original payment method, or credit toward a future session — your choice.
• Within 12 hours of the scheduled start: the session is generally non-refundable, as the teacher has reserved the slot. We may offer a one-time reschedule in genuine emergencies.

3. Cancellations or no-shows by the teacher

If a teacher cancels, or does not join the session, you are entitled to a full refund or a free reschedule. We take repeated teacher no-shows seriously and act on them.

4. Technical issues

If a session cannot take place or is significantly disrupted due to a verified fault on our platform, you may request a full refund or a free reschedule. Issues caused by your own device or internet connection are not eligible, though we'll always try to help.

5. How to request a refund

Raise a request from your bookings page (once live) or email hello@kautuki.co.in within 7 days of the session. Please include your registered mobile number and the booking details.

6. How refunds are processed

Approved refunds are processed to your original payment method through our payment partner, Razorpay, typically within 5–7 business days. The time for the amount to reflect in your account depends on your bank or provider.

7. Subscriptions & course bundles

Monthly plans can be cancelled anytime and will not renew for the next cycle; the current cycle is not pro-rated unless required by law. Full-course bundles may have their own terms, which are shown at the time of purchase.

8. Contact

Questions about a refund? Email hello@kautuki.co.in and we'll help.